RETURNS

AVOIDING RETURNS = LESS HASSLE, MORE HAPPY DANCES!

Hey there! Returns can be a bummer, both for you and the environment. So, let's do something good together! When choosing your products and sizes, let's be extra careful. We've got all the deets on our product pages to help you find the perfect fit. And if you need any assistance, no worries! Just drop us a message via email or Instagram, and we'll be thrilled to guide you. Let's make sure we nail it right the first time to keep the returns at bay and our Mother Earth happy :)

I WANT TO RETURN MY ORDER, WHAT DO I NEED TO DO?

You can return your items to us within 14 days. Please understand that we cannot accept returns that have been worn, washed, damaged, or altered in any way.

  1. To initiate a return, please send us an email at hello@wearephilosophie.co with your name and order number. You can also use the sample return form provided in our Refund/Cancellation policy.
  2. When returning the items, please pack them neatly and securely, if possible, in the original packaging.
  3. Ship the package to:
    Philosophie
    Attn: C. Siri Songkram
    Simferopolstrasse 2
    69115 Heidelberg

CAN YOU SEND ME A RETURN LABEL?

Please understand that as a small business, we are unable to cover the shipping costs for returns. Customers are responsible for the return shipping expenses. We recommend using a shipping service with tracking for your return. Tip: For smaller items, you can save cost by using DHL WARENPOST for shipping.

HOW WILL I RECEIVE MY REFUND?

Once we receive the returned items, the purchase amount will be refunded to the account provided during your order. This process may take up to 14 days.

HOW WILL I RECEIVE MY REFUND?

Once we receive the returned items, the purchase amount will be refunded to the account provided during your order. This process may take up to 14 days.